FAQs

How can I contact customer support?


If you have any questions about our products or your order, you can reach our customer support team via email, live chat, Facebook, or phone.
For more information, visit our Contact  page.

Shipping

Do you offer international shipping?


Yes, we ship worldwide! Shipping costs will be applied at checkout. We also offer discounts and promotions throughout the year, so stay tuned for exclusive deals! 🌍

How long will it take to receive my order?


International deliveries typically take 2–5 days. Delivery details will be provided in your confirmation email.

Which carriers do you use?


We work with major carriers and local courier partners. You can select a shipping method during checkout.

Which countries or regions do you ship to, and what are the shipping rates?


We offer global shipping.

When will I receive my order?


Order processing takes 1–2 business days after the order is placed. Estimated delivery time is Processing Time + Shipping Time.

How can I track my order or shipping details?


To track your order, follow these steps:

  1. Go to Support → Track Your Order → Enter your tracking number → Click “Track.”
  2. Alternatively, click this link and enter your tracking number: Track Your Order.

Orders

Will I receive notifications about my order?


Yes! Our system will automatically send an email to your address when:

  • The order is successfully placed.
  • The item has been shipped.
  • The delivery is confirmed.
  • The order is refunded.

If you don’t receive any email, please ensure your email address is correct, check your spam folder, or contact us.

How can I cancel or change my order?


If you need to change or cancel your order, please contact us within 24 hours of placing it at: service@puzzlop.com.
Once the order has been shipped, it cannot be modified or canceled.

Products

Can I return my product?


We always ensure our customers love our products, but if you need to make a return, we’re happy to help. Simply email us, and we’ll guide you through the process.

Can I customize my product?


It depends on the product and the creator. All available customization options will be listed on the product page, so be sure to check there.

What should I do if I encounter problems during assembly?


If you experience any issues during assembly, our customer support team is here to help.
📧 Email us at: service@puzzlop.com.

Returns

How can I return my item(s)?


We offer a 30-day risk-free return policy. Please note:

  • Items must be in their original packaging and in perfect condition, with the receipt.
  • If the item returned is not in acceptable condition, the return will be rejected.
  • For returns due to personal preference (e.g., you no longer want the item), the return shipping cost will be borne by the buyer.

Important: Do not return the package directly. Please contact us to receive the return address.

If your item arrives damaged or you receive the wrong item, please contact us immediately at shop@puzzlop.com. Do not dispose of the packaging—we’ll resolve it promptly.

For more details, visit our Returns Policy page.

Payment

What payment methods are available?


We currently accept:

  • Credit/Debit Cards
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • AfterPay
  • Klarna

What currency will I be charged in?


The default currency on our site is USD. If your region uses a different currency, don’t worry—your credit card company will automatically convert the price to your local currency at the current exchange rate.

Accounts & Points

What should I do if I don’t receive a discount code email after creating an account?


If you haven’t received the Welcome New Customer email, please check that your email address is entered correctly and review your spam folder. If the issue persists, contact us at shop@puzzlop.com.

How can I earn points?


You can earn VIP points for every purchase on puzzlop.com:

  • $1 = 2 points
  • Earn points by sharing our page on Instagram, Facebook, etc.

How can I view my points?


Click the red trophy icon at the bottom right of the page, log in, and you’ll see your points balance, how you earned them, and your usage history.

What can I use points for?


Points can be redeemed for discount codes:

  • 100 points = $10 off (valid for orders over $50)
  • 200 points = $20 off (valid for orders over $100)

Other Questions

Have more questions?


Feel free to reach out to us through our Contact Us page! We’re happy to assist you!

 

 

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